[GPT for Excel] Billing issues

Empty balance

I have a ChatGPT Plus subscription, but my balance is empty

Problem: You have a ChatGPT Plus subscription, but GPT for Excel still says that your balance is empty.

Solution

OpenAI's ChatGPT Plus subscription is neither necessary nor sufficient for using the GPT for Work add-ons.

Buy a pack to add money to your balance in GPT for Excel.

I bought a pack but my balance is empty

Problem: You have bought a pack but your balance in GPT for Excel is still empty.

Solution

Click on your balance in GPT for Excel and check that you are using the Microsoft account with which you have purchased your pack. Switch to another account if needed.

My packs have disappeared from the tracking screen

Problem: You have bought packs and used GPT for Excel but now all your packs have disappeared from the usage tracking screen.

Solution

Click on your balance in GPT for Excel and check that you are using the Microsoft account with which you have bought your packs. Switch to another account if needed.

Unexpected costs

The costs are too high

Problem: Your consumption is higher than you expected and you wish to spend less money on GPT function executions.

Solutions

• Estimate your costs with the Token counter before executing GPT functions on a large number of cells. Select Token counter from the add-in menu to access it.

  
• Select a cheaper model after comparing their costs with the Cost estimator.
  
• Set up your own API key to save on total cost.