[GPT for Excel] Installation issues

I can't sign in after installing

Problem: You have installed GPT for Excel and you have trouble signing in with Microsoft.

Solutions

• Check which versions of Excel and which browsers are supported by this extension.
• Try using the web version of Excel instead of the desktop version.
• Try using GPT for Excel in a private/incognito window.

I signed in with the wrong Microsoft account

Problem: You signed in with the wrong Microsoft account while installing GPT for Excel and need to switch to the correct one.

Solution

Open the sidebar menu and click Log out to sign out, then sign in again with the correct account.

I want to uninstall

Problem: You are not using the add-in in Excel or Word, and you want to uninstall it.

Solution

To remove the add-in from Excel and Word, follow our uninstallation guide.

I can't uninstall GPT for Excel

Problem: GPT for Excel prompts you to be activated every time you open Excel, which may be caused by remaining GPT formulas in your workbook.

Solution

To find and remove all GPT formulas in your workbook (the experience might be slightly different on Web version and Mac desktop version):

1. Press CTRL + F to open the Find and Replace window.
2. Click Options.
3. In Find what, enter =GPT.
4. Set Within to Workbook, and Look in to Formulas.
5. Click Find All.

You can now locate all GPT formulas and delete them.

Problem: You want to uninstall the add-in, but the Remove option is not available in the add-in Options menu in the Office Add-ins popup.

Solution

Clear the Microsoft Office cache:

1. Close all Office applications.

2. Follow Microsoft's instructions for clearing the cache.

3. Open Excel and try removing the add-in again.

Add-in not supported

This add-in is only supported with your Microsoft 365 subscription license and is not supported with your Office license.

The following table lists the minimum versions of Microsoft Excel supported by the GPT for Excel add-in on different Office platforms.

Office for Windows	Office for Mac	Office for the web
Microsoft 365 subscription: Excel: Version 2002 (Build 12527.20092) Retail perpetual: Excel: Version 2002 (Build 12527.20092) Volume-licensed perpetual: Excel 2021: Version 2108 (Build 12527.20092)	Excel: Version 16.35 (Build 20030802)	Excel: Supported

Which version of Excel am I using?