Troubleshooting GPT for Excel

Find solutions and advice for troubleshooting various scenarios, including installation issues, API key validation, billing and subscription, bulk processing errors, formula syntax issues, and rate limits.

Add-in not working

Troubleshoot blank sidebars and menu visibility problems.

API key issues

Troubleshoot API key setup issues.

Billing issues

Troubleshoot balance issues and unexpected costs.

Bulk AI tool issues

Troubleshoot ownership permissions, stuck processes, and custom prompt issues.

GPT function issues

Troubleshoot GPT function loading issues, error messages, and incomplete results.

Installation issues

Troubleshoot installation issues and Microsoft account sign-in issues.

Rate limit issues

Troubleshoot token and request limit issues.

If none of the listed solutions addresses your issue, reach out to our support team for further assistance.