[GPT for Excel] API key issues

OpenAI API isn't working

Problem: While your OpenAI API key is recognized as valid, it is not working due to one or more of the following reasons:

• You haven't purchased OpenAI credits (if you're on a prepaid billing plan).
• You haven't added a payment method to your OpenAI account (if you're on a legacy monthly billing plan).
• Your default OpenAI organization isn't correctly set.
• You have added a payment method or purchased OpenAI credits within the last 30 minutes and you still get this message.

Solutions

1. Go to OpenAI billing settings.
2. Add payment details.
3. Purchase OpenAI credits.
4. Go to API keys in GPT for Excel sidebar menu to ensure your OpenAI organization is correctly configured.
5. Wait up to 30 minutes for your OpenAI API key to become active.

Solution for immediate use: If immediate use is needed and using your API key is not a priority, select Continue without API key to clear it from GPT for Excel. Learn more about billing.

I've entered my OpenAI API key and it's not working

Problem: You have entered an OpenAI API key in the GPT for Excel sidebar and you cannot use it.

Solution

While you have entered your OpenAI API key, you also need to purchase a pack in GPT for Excel to use GPT functions within a Microsoft Excel workbook. Learn more.