Feedback analysis & response with AI using GPT for Work
Use the best AIs: Perplexity, ChatGPT, Claude to accelerate the analysis and response of your customer feedback
Powered by your AI of choice:(on-premise LLMs possible)
Since our launch in 2023, we have proudly served over 20,000 satisfied paid customers from around the globe.
Who can use GPT for Work for Feedback analysis & response?
Product TeamsProduct roadmap planning, Issue and bug detection Customer Success TeamsSupport ticket classification & analysis, Response generation Marketing TeamsClient segmentation, Customer pain point analysis, Go to market follow-up
Analyse & respond to feedback with GPT for Work
Use GPT for Work plugins for spreadsheets (GPT for Excel and GPT for Sheets) to analyze and respond to free-form text such as customer reviews or support tickets. Perform sentiment analysis, extract topical information, categorize feedback with your taxonomy, and generate accurate, professional responses.Analyse customer reviews or support tickets
Perform sentiment analysis
Classify or score reviews and support tickets based on sentiment (positive, neutral, negative) and sentiment intensity.
Flag low-quality or standout reviews
Automatically flag reviews that are poorly written, or off-topic, so they can be excluded from analysis. Conversely, highlight well-written and detailed reviews that deserve closer inspection by a human.
Tag reviews by topic, product, brand
Assign topic-specific tags to reviews or support tickets, such as shipping, product quality, customer service or specific features. Extract product names and brands to better triage your feedback.
Translate feedback into a common language for global comparisons
Translate reviews or support tickets into a unified language, enabling analysis and comparisons across different regions and markets.Prepare draft responses to online customer reviews
Generate customized responses
Generate professional, individualized responses instead of using generic templates to address customer inquiries more accurately.
Adapt to your customer’s sentiment
Automatically adapt the tone of the response to the customer’s original message: empathetic when negative, enthusiastic when positive, neutral when needed.
Reply in the customer’s language
Detect the original language of the feedback and reply accordingly — no translation layer required.
Enforce internal guidelines
Ensure all generated responses follow your internal policies such as disclaimers and approved phrasing.Key benefits
Accelerate customer understandingQuickly analyze large volumes of feedback, enabling quicker strategic decisions and prompt action. Respond better to online feedbackProvide timely and precise responses tailored to customer feedback, enhancing your online brand.
Feedback analysis use cases for spreadsheets
- Classify reviews by sentiment (positive, negative, neutral)
- Translate reviews into a single common language
- Extract multiple key feedback topics at once (e.g. customer support, shipping, product features)
- Tag reviews that mention product features or your brand
- Generate individual responses for each review in a list
Reliable at high speed
Requests
per minute
per hour
per day
GPT functions
1,000
60,000
1,440,000
Bulk tools
1,000
60,000
1,440,000
- Up to 1,000 requests per minute with GPT functions
- Up to 1,000 requests per minute with bulk tools
- Up to 1 million rows with bulk prompts
Privacy and security
- Talarian is ISO 27001 certified
- GDPR compliant
- Bring your own API key