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GPT for Word issues

This article addresses the most common problems that can be encountered while using GPT for Word. We'll provide fixes and guidance for troubleshooting everything from API key and free trial issues to cut responses and rate limits.

Errors

GPT for Word free trial ended

Problem: GPT for Word doesn't work anymore as you have used up your free trial or it has expired.

Solution

Create and set up your OpenAI API key in GPT for Word.

OpenAI free trial expired

Your OpenAI API free trial is expired or inactive.

Problem: The OpenAI free trial period associated with your account may have expired.

Warning
  • ChatGPT Plus/Pro subscriptions don't cover the use of OpenAI APIs, used by GPT for Word.
  • Verifying your account with a phone number that hasn’t been used before is necessary to benefit from a free trial.
Solutions
  1. Go to OpenAI billing settings.
  2. Add payment details.
  3. Purchase OpenAI credits.
  4. Go to API key in GPT for Word sidebar menu to ensure your OpenAI organization is correctly configured.
  5. Wait up to 30 minutes for your OpenAI API key to become active.

OpenAI API not working for you

Problem: While your OpenAI API key is recognized as valid, it is not working due to one or more of the following reasons:

  • The OpenAI free trial period associated with your account has expired.
  • You haven't purchased OpenAI credits (if you're on a prepaid billing plan).
  • You haven't added a payment method to your OpenAI account (if you're on a legacy monthly billing plan).
  • Your default OpenAI organization isn't correctly set.
  • You have added a payment method or purchased OpenAI credits within the last 30 minutes and you still get this message.
Solutions
  1. Go to OpenAI billing settings.
  2. Add payment details.
  3. Purchase OpenAI credits.
  4. Go to API key in GPT for Word sidebar menu to ensure your OpenAI organization is correctly configured.
  5. Wait up to 30 minutes for your OpenAI API key to become active.

API key limited by OpenAI

Your API key is limited to 3 requests per minute by OpenAI. Set up a payment method on OpenAI platform in order to increase your rate limit.

Problem: If your OpenAI organization is using a free trial, the rate limits of your API key will be too low to be used in GPT for Word.

Solutions

If you are not using an OpenAI free trial account

Check that your OpenAI organization is correctly set in GPT for Word:

  1. Select API key from GPT for Word sidebar menu.
  2. Enter your OpenAI organization ID and select Save. This step is crucial if you are part of multiple organizations, as it ensures that billing for usage in GPT for Word is attributed to the appropriate account.

    Important Note: To check if the organization you are using has remaining credits, follow these steps:

    1. Click on your user icon in the bottom left corner and select the appropriate organization.

    2. Go to Billing settings to check if you have remaining credits.

If you are using an OpenAI free trial account

Buy OpenAI credits for increased API rate limits.

  1. Go to OpenAI billing settings.
  2. Add your payment details.
  3. Purchase OpenAI credits starting at $5 to upgrade your account from the Free tier to Tier 1. This change increases your rate limit from 3 to 3,500 requests per minute with the gpt-3.5-turbo model. Note that TPM (Tokens Per Minute) limitations still apply, and further tier progression is necessary for greater TPM access.
  4. Wait up to 30 minutes for the new API key limit to become active.

Requests per day limit reached

You have reached your xxx requests per day limit for model xxx.

Problem: You have reached your limit of requests per day (RPD) for the selected model.

Solutions

Tokens per day limit reached

You have xxx / xxx tokens per day left for model xxx.

Problem: You have reached your limit of tokens per day (TPD) for the selected model.

Solutions

Problems

My response is cut or incomplete

Problem: The response you get from GPT for Word seems truncated.

Solution

Models have a maximum token limit, which is the maximum total number of tokens that can be used in both the input and the response. This means models may not provide complete responses to long queries or when a large portion of text is selected as input. Check the token count for your input in GPT for Word sidebar.

To stay within the token limit, click on Clear chat to delete your chat history or break up your work into smaller parts. You can also select a model with a higher limit (context window).

I cannot use GPT-4

Problem: You don't have access to GPT-4. The organization linked to your OpenAI account may be on a free trial.

warning

The ChatGPT Plus subscription doesn't cover usage of OpenAI APIs, used by GPT for Word, so paying for ChatGPT Plus won't enable you to use GPT-4 in this add-in.

Solutions

If you are not using an OpenAI free trial account

Check that your OpenAI organization is correctly set in GPT for Word:

  1. Select API key from GPT for Word sidebar menu.
  2. Enter your OpenAI organization ID and select Save. This step is crucial if you are part of multiple organizations, as it ensures that billing for usage in GPT for Word is attributed to the appropriate account.

    Important Note: To check if the organization you are using has remaining credits, follow these steps:

    1. Click on your user icon in the bottom left corner and select the appropriate organization.

    2. Go to Billing settings to check if you have remaining credits.

If you are using an OpenAI free trial account

Buy OpenAI credits for increased API rate limits.

  1. Go to OpenAI billing settings.
  2. Add your payment details.
  3. Purchase OpenAI credits starting at $5 to upgrade your account from the Free tier to Tier 1. This change increases your rate limit from 3 to 3,500 requests per minute with the gpt-3.5-turbo model. Note that TPM (Tokens Per Minute) limitations still apply, and further tier progression is necessary for greater TPM access.
  4. Wait up to 30 minutes for the new API key limit to become active.

I'm getting one-word responses

Problem: Whatever you ask, GPT for Word provides only one-word responses.

Solution

Click on Clear chat to delete your chat history. This deletes prior chat messages that can get in the way of your current request.

I want to uninstall

Problem: You are not using the add-in in Word or Excel, and you want to uninstall it.
Solution
To remove the add-in from Word and Excel, follow the steps described in our uninstallation article.

Need more help?

If none of the listed solutions addresses your issue, fill this form to reach out to our support team for further assistance.