Billing issues (GPT for Word)

I have a ChatGPT subscription, but I still need to buy credits

Problem: You have a ChatGPT subscription, but GPT for Word still says that you need to buy credits.

Solution

You do not need an OpenAI ChatGPT subscription (Go, Plus, Pro, Business, or Enterprise plan) to use GPT for Work. If you have a ChatGPT subscription, you cannot use it with GPT for Work.

Buy a credit pack.

I bought a pack but I still have no credits

Problem: You have bought a pack but GPT for Word still shows zero credits.

Solution

Click on your credits in GPT for Word and check that you are using the Microsoft account with which you have purchased your pack. Switch to another account if needed.

My packs have disappeared from the tracking screen

Problem: You have bought packs and used GPT for Word but now all your packs have disappeared from the usage tracking screen.

Solution

Click on your credits in GPT for Word and check that you are using the Microsoft account with which you have bought your packs. Switch to another account if needed.