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Installation issues (GPT for Word)

I can't sign in after installing​

Problem: You have installed GPT for Word and you have trouble signing in with Microsoft.

Solutions

The add-in doesn't load​

Problem: If your organization uses a firewall or proxy, it may prevent the add-in from loading.

Solution

Ask your IT administrator to whitelist the following domains:

*.gptforwork.com
*.microsoft.com
*.microsoftonline.com
*.live.com
*.office.com

The add-in update doesn't complete​

Problem: GPT for Word shows an update prompt, but clicking Update does not complete the update. The same prompt appears every time you reopen the add-in.

Solution

This can happen when Office uses a stale cached version of the add-in. Clear the Microsoft Office cache to force Office to re-fetch the latest version:

  1. Close all Office applications.

  2. Follow Microsoft's instructions for clearing the cache.

  3. Open Word and try again.

If the issue persists after clearing the cache, restart the computer and reopen Word.

note

Clearing the Office cache may reset some of your Word application settings.

I signed in with the wrong Microsoft account​

Problem: You signed in with the wrong Microsoft account while installing GPT for Word and need to switch to the correct one.

Solution

Open the sidebar menu and click Log out to sign out, then sign in again with the correct account. Learn more.

I want to uninstall​

Problem: You are not using the add-in in Word or Excel, and you want to uninstall it.

Solution

To remove the add-in from Word and Excel, follow our uninstallation guide.

I can't uninstall GPT for Word​

Problem: You want to uninstall the add-in, but the Remove option is not available in the add-in Options menu in the Office Add-ins popup.

Solution

Clear the Microsoft Office cache:

  1. Close all Office applications.

  2. Follow Microsoft's instructions for clearing the cache.

  3. Open Word and try removing the add-in again.

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