[GPT for Word] Billing issues

I have a ChatGPT Plus subscription, but my balance is empty

Problem: You have a ChatGPT Plus subscription, but GPT for Word still says that your balance is empty.

Solution

OpenAI's ChatGPT Plus subscription is neither necessary nor sufficient for using the GPT for Work add-ons.

Buy a pack to add money to your balance in GPT for Word.

I bought a pack but my balance is empty

Problem: You have bought a pack but your balance in GPT for Word is still empty.

Solution

Click on your balance in GPT for Word and check that you are using the Microsoft account with which you have purchased your pack. Switch to another account if needed.

My packs have disappeared from the tracking screen

Problem: You have bought packs and used GPT for Word but now all your packs have disappeared from the usage tracking screen.

Solution

Click on your balance in GPT for Word and check that you are using the Microsoft account with which you have bought your packs. Switch to another account if needed.