[GPT for Sheets] Billing issues

Empty balance

I bought a pack but my balance is empty

Problem: You have bought a pack but your balance in GPT for Sheets is still empty.

Solution

Click on your balance in GPT for Sheets and check that you are using the Google account with which you have purchased your pack. Switch to another account if needed.

My packs have disappeared from the tracking screen

Problem: You have bought packs and used GPT for Sheets but now all your packs have disappeared from the usage tracking screen.

Solution

Click on your balance in GPT for Sheets and check that you are using the Google account with which you have bought your packs. Switch to another account if needed.

I have a ChatGPT Plus subscription, but my balance is empty

Problem: You have a ChatGPT Plus subscription, but GPT for Sheets still says that your balance is empty.

Solution

OpenAI's ChatGPT Plus subscription is neither necessary nor sufficient for using the GPT for Work add-ons.

Buy a pack to add money to your balance in GPT for Sheets.

Unexpected costs

I get charged when I'm not using GPT for Sheets

Problem: Google Sheets automatically reloads all formulas every few hours. This includes GPT formulas and can lead to unexpected costs.

Solutions

GPT for Sheets offers a variety of options to control recalculations. These options vary based on the model in use and your preference for a temporary or permanent solution:

• To save results permanently and prevent formula reloading:

  • Replace formulas with their results automatically (currently reserved to gpt-4 and gpt-4-turbo models and the GPT_WEB function).

  • Replace GPT formulas with their results manually in selected cells or across an entire sheet.

• To store results:

  • Use the cache by default most of the time.

  • Alternatively, use Safe mode if you also need to prevent timeouts, notably when you're expecting long generations, using OpenAI Assistants or models that are very slow like gpt-4-turbo or gpt-4.

• To prevent new executions in your spreadsheet, disable GPT formulas.