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[GPT for Sheets] Billing issues

Empty balance​

I have a ChatGPT Plus subscription, but my balance is empty​

Problem: You have a ChatGPT Plus subscription, but GPT for Sheets still says that your balance is empty.
Solution

OpenAI's ChatGPT Plus subscription is neither necessary nor sufficient for using the GPT for Work add-ons.

Buy a pack to add money to your balance in GPT for Sheets.

I bought a pack but my balance is empty​

Problem: You have bought a pack but your balance in GPT for Sheets is still empty.
Solution
Click on your balance in GPT for Sheets and check that you are using the Google account with which you have purchased your pack. Switch to another account if needed.

My packs have disappeared from the tracking screen​

Problem: You have bought packs and used GPT for Sheets but now all your packs have disappeared from the usage tracking screen.

Solution
Click on your balance in GPT for Sheets and check that you are using the Google account with which you have bought your packs. Switch to another account if needed.

Unexpected costs​

I get charged when I'm not using GPT for Sheets​

Problem: Google Sheets automatically reloads all formulas every few hours. This includes GPT formulas and can lead to unexpected costs.

Solutions

GPT for Sheets offers a variety of options to control recalculations:

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