Pricing FAQ
Find answers to common questions about GPT for Work usage pricing. To negotiate a custom plan, contact sales.
You do not need an OpenAI ChatGPT subscription (Go, Plus, Pro, Business, or Enterprise plan) to use GPT for Work. If you have a ChatGPT subscription, you cannot use it with GPT for Work.
How can I buy more credits?
You can buy credits at any time from the GPT for Work dashboard.
How many credits do I need?
To estimate your credit usage based on common use cases, try our estimation tools.
How are credits consumed?
Credits are consumed based on the number of tokens processed by AI models. For more information, see How credits are consumed.
What's a token?
A token is a unit of text, such as a word, subword, punctuation mark, or symbol. Models split all input and output text into tokens for processing. Model providers use tokens as the basic unit for measuring model usage. The total number of tokens in a prompt (input) and the model's response (output) determines your credit consumption. For more information, see Tokens and How credits are consumed.
Do credits expire?
Credits expire one year after your last purchase. Buy more credits at any time to reset the expiry to one year.
Example: You have $100 worth of credits. Your last purchase was 7 months ago, so these credits will expire in 5 months. You buy $29 worth of credits. You now have $129 worth of credits, which will expire in 12 months.
Do I need credits if I set an API key or endpoint?
Yes, you need credits even if you use an API key or endpoint. Models available through an API key have their own pricing. Models available through a dedicated endpoint do not consume credits, but require credits to be available.
Can I share credits with my team?
Yes, team members share the same credits.
Can I share credits between Google and Microsoft accounts?
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Credits bought for Google Sheets can be used on Google Docs, and vice versa.
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Credits bought for Microsoft Excel can be used on Microsoft Word, and vice versa.
To transfer credits between Google and Microsoft accounts, contact support.
Can I transfer my credits to another account?
To transfer your credits to another account, contact support.
Can I set an auto top-up?
No, but you can buy larger packs to have your credits last longer.
Can I pause credit usage?
You can pause credit usage for all users in your team at any time from the GPT for Work dashboard.
Can I set credit usage limits?
You cannot spend more than your available credits. You cannot set more granular limits.
Why is my balance negative?
Before each run, the add-on estimates the cost and blocks the run if your balance is too low. If the final cost exceeds the estimate, your balance can go negative by a small amount. This amount is deducted from your next credit pack purchase.
Can I get a refund?
We do not offer refunds. We encourage you to carefully consider how many credits you need before buying credits.
Do errors consume credits?
Yes. Input tokens are always billed. If a request times out, output tokens are billed as well. To avoid timeouts, use the Agent or the bulk tools.