This article addresses the most common problems that can be encountered while using GPT for Docs. We'll provide fixes and guidance for troubleshooting everything from API keys and free trials to script errors and rate limits.
OpenAI free trial expired
Error: your OpenAI API free trial is expired or inactive.
Problem: Your OpenAI free trial is expired or inactive. To check for sure, submit a prompt in the OpenAI playground. If you get an error there, you need to upgrade to a paid OpenAI account.
Set up a paid account on OpenAI dashboard.
- ChatGPT Plus subscriptions don't include paid access to the OpenAI platform.
- Verifying your account with a phone number that hasn’t been used before is necessary to benefit from a free trial.
Set OpenAI API key
Error: Please set OpenAI API key in Extensions menu.
Problem (1): You have not set your API key.
Problem (2): You're using multiple Google accounts in the same browser session.
Response is cut or incomplete
Problem: The response you get seems to be incomplete.
If your response is cut, you need to provide a larger Max response tokens value.
Service invoked too many times
Exception: Service invoked too many times for one day: urlfetch.
Problem: You have reached your daily quota of calls to an external service from your Google account.
- Quota for gmail.com accounts: 20k / day
- Quota for Google Workspace accounts: 100k / day
(subject to arbitrary change by Google)
Quotas reset every 24 hours, so please wait for the end of this period to regain access.
Rate limit reached
HTTP code: 429 Message: That model is currently overloaded with other requests.
Problem: You have reached your limit of requests per minute.
- Short term: Wait for one minute before submitting additional requests.
- Long term: Set up a payment method on OpenAI dashboard to increase your rate limit. It will be increased to 3500 requests per minute after 48 hours.
ScriptError: Authorisation is required to perform that action.
Problem: You are likely using multiple Google accounts in the same Chrome session.
Cannot use GPT-4
Problem: You don't have access to GPT-4.
The ChatGPT Plus subscription doesn't cover usage of OpenAI API and so paying for ChatGPT Plus won't enable you to use GPT-4 in this extension.
Menu only shows 'Help'
Problem: When you click Extensions > GPT for Sheets and Docs, the only option you see is Help. Accessing the Extensions menu immediately after opening your document or spreadsheet may cause this problem.
Refresh your page, wait 30 seconds, then try to access the Extensions menu again.
Need more help?
If none of the listed solutions addresses your issue, fill this form to reach out to our support team for further assistance.