Billing issues (GPT for Sheets)
I have a ChatGPT subscription, but I still need to buy credits​
Problem: You have a ChatGPT subscription, but GPT for Sheets still says that you need to buy credits.
You do not need an OpenAI ChatGPT subscription (Go, Plus, Pro, Business, or Enterprise plan) to use GPT for Work. If you have a ChatGPT subscription, you cannot use it with GPT for Work.
I bought a pack but I still have no credits​
Problem: You have bought credits but GPT for Sheets still shows zero credits.
Check which account you are using in GPT for Sheets and make sure it is the account with which you have purchased your credits. Switch to another account if needed.
My packs have disappeared from the tracking screen​
Problem: You have bought credits and used GPT for Sheets but now your credit packs have disappeared from the usage tracking screen.
Check which account you are using in GPT for Sheets and make sure it is the account with which you have bought your credit packs. Switch to another account if needed.
I get charged when I'm not using GPT for Sheets​
Problem: Google Sheets automatically reloads all formulas every few hours. This includes GPT formulas and can lead to unexpected costs.
GPT for Sheets offers a variety of options to control recalculations:
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To save results permanently and prevent formula reloading, replace GPT formulas with their results in selected cells or across an entire sheet.
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To store results, enable the cache.
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To prevent new executions in your spreadsheet, disable GPT formulas.