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Pricing FAQ

Find answers to common questions about GPT for Work pricing. To negotiate a custom plan, contact sales.

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You do not need an OpenAI ChatGPT subscription (Go, Plus, Pro, Business, or Enterprise plan) to use GPT for Work. If you have a ChatGPT subscription, you cannot use it with GPT for Work.

How do I know which pricing model my space uses?​

Open the GPT for Work dashboard. If the badge next to SPACE in the left sidebar shows Pay-as-you-go, your space uses legacy pay-as-you-go pricing. If it shows a plan name, your space uses subscription pricing.

Space plan badge in the GPT for Work dashboard sidebar

Can I switch between subscription and pay-as-you-go pricing?​

If your space uses legacy pay-as-you-go pricing, you can request a switch to subscription pricing by contacting support. Spaces with subscription pricing cannot switch to pay-as-you-go pricing.

How can I buy more credits?​

You can buy credits at any time from the GPT for Work dashboard. Packs feed the shared extra-usage credits and can only be bought while your subscription is active.

How are credits consumed?​

You use your seat's included monthly usage first. Once you've used it up, you consume the shared extra-usage credits. For more information about credit consumption, see How credits are consumed.

Do credits expire?​

Credit packs expire one year after your last purchase. Buy more credits at any time to reset the expiry to one year.

Example: You have $100 worth of credits. Your last purchase was 7 months ago, so these credits will expire in 5 months. You buy $29 worth of credits. You now have $129 worth of credits, which will expire in 12 months.

The included monthly usage is separate: it resets at every renewal and does not roll over.

Do I need credits if I set an API key or endpoint?​

Yes, you need credits even if you use an API key or endpoint. Models available through an API key have their own pricing. Models available through a dedicated endpoint do not consume credits, but require credits to be available.

Can I share credits with my team?​

Each seat has its own included monthly usage, and the extra-usage credits are pooled across the whole space.

Can I share credits between Google and Microsoft accounts?​

  • Credits bought for Google Sheets can be used on Google Docs, and vice versa.

  • Credits bought for Microsoft Excel can be used on Microsoft Word, and vice versa.

To transfer credits between Google and Microsoft accounts, contact support.

Can I transfer my credits to another account?​

To transfer your credits to another account, contact support.

Can I set an auto top-up?​

No, but you can buy larger packs to have your credits last longer.

Can I pause usage?​

No, but you can set spending limits for extra usage to keep credit consumption under control. Learn more.

Can I set credit usage limits?​

Yes. You can set a monthly spending limit for your space and individual monthly limits per user from the Limits page in the GPT for Work dashboard. Spending limits apply only to the shared extra-usage credits. Learn more.

How do I raise the monthly limit for my space or a user?​

If you or your team hit a monthly limit, a space owner or admin can raise or remove it from the Limits screen in the GPT for Work dashboard. Monthly limits apply only to the shared extra-usage credits and are available on Business and Enterprise plans. Each seat's included monthly usage cannot be increased. Learn more.

Why is my balance negative?​

Before each run, the add-on estimates the cost and blocks the run if your balance is too low. If the final cost exceeds the estimate, your balance can go negative by a small amount. This amount is deducted from the following billing cycle.

Can I get a refund?​

We do not offer refunds. We encourage you to carefully consider how many credits you need before buying extra-usage credits.