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Usage pricing

Pricing is usage-based: You buy credits and consume them as you go. No subscription, no monthly fees.

Credits are shared by all users in your team. All unused credits expire one year after their purchase date.

Free credits​

When you install a GPT for Work add-on for the first time, you receive free credits for trying out the add-on. If you invite other users, they use the same free credits. Once the free credits are consumed, you need to buy credits to continue using the add-on.

You can buy credits for yourself and your team from the GPT for Work dashboard, with credit packs priced from $29 to $999. Your credits decrease based on:

  • Token usage: How much input (text or image) is sent to the model and how much output is generated by the model.

  • Web search usage: How many searches the model performs when generating output.

Each model has its own price for token usage and web search usage.

FAQ​

How can I buy more credits?​

You can buy a credit pack at any time from the GPT for Work dashboard.

How many credits do I need?​

To estimate your credit usage based on common use cases, try our estimation tools.

How are credits consumed?​

Credits are consumed based on the number of tokens processed by AI models. For more information, see How credits are consumed.

Do credits expire?​

Credits expire one year after the pack purchase date.

Do I need credits if I set an API key or endpoint?​

Yes, you need credits even if you use an API key or endpoint. Models available through an API key have their own pricing. Models available through a dedicated endpoint do not consume credits, but require credits to be available.

Can I share credits with my team?​

Yes, team members share the same credits.

Can I share credits between Google and Microsoft accounts?​

  • Credit packs bought for Google Sheets can be used on Google Docs, and vice versa.

  • Credit packs bought for Microsoft Excel can be used on Microsoft Word, and vice versa.

To transfer credits from Google Sheets and Docs to Microsoft Excel and Word, or vice versa, contact support.

Can I transfer my credits to another account?​

To transfer your credits to another account, contact support.

Can I set an auto top-up?​

No, but you can buy large packs to have your credits last longer.

Can I pause credit usage?​

You can pause credit usage for all users in your team at any time from the GPT for Work dashboard.

Can I set credit usage limits?​

You cannot spend more than your available credits. You cannot set more granular limits.

Can I get a refund?​

We do not offer refunds. We encourage you to carefully consider how many credits you need before buying a pack.

Do errors consume credits?​

Yes. Input tokens are always billed. If a request times out, output tokens are billed as well. To avoid timeouts, use the Agent or the bulk AI tools.

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