Billing issues (GPT for Sheets)

I have a ChatGPT subscription, but I still need to buy credits

Problem: You have a ChatGPT subscription, but GPT for Sheets still says that you need to buy credits.

Solution

You do not need an OpenAI ChatGPT subscription (Go, Plus, Pro, Business, or Enterprise plan) to use GPT for Work. If you have a ChatGPT subscription, you cannot use it with GPT for Work.

Buy a credit pack.

I bought a pack but I still have no credits

Problem: You have bought a pack but GPT for Sheets still shows zero credits.

Solution

Click on your credits in GPT for Sheets and check that you are using the Google account with which you have purchased your pack. Switch to another account if needed.

My packs have disappeared from the tracking screen

Problem: You have bought packs and used GPT for Sheets but now all your packs have disappeared from the usage tracking screen.

Solution

Click on your credits in GPT for Sheets and check that you are using the Google account with which you have bought your packs. Switch to another account if needed.

I get charged when I'm not using GPT for Sheets

Problem: Google Sheets automatically reloads all formulas every few hours. This includes GPT formulas and can lead to unexpected costs.

Solutions

GPT for Sheets offers a variety of options to control recalculations:

• To save results permanently and prevent formula reloading, replace GPT formulas with their results in selected cells or across an entire sheet.

• To store results, enable the cache.

• To prevent new executions in your spreadsheet, disable GPT formulas.