Add-in not working (GPT for Word)

Sidebar is blank, or fails to load

Error loading Add-Ins

Problem: GPT for Word sidebar fails to load, or remains blank.

Solutions

• In the desktop version of Word, open the menu to the right of the sidebar (Windows) or click the info icon (macOS), then click Reload.

  

• Restart Word, create a new document, and launch the add-in again by clicking GPT for Excel Word in the Home tab.

• Refresh the add-ins in the Office Add-ins pop-up:

  1. In Word, select Add-ins in the Home tab.
  2. Click More Add-ins.
  3. In the Office Add-ins pop-up, click Refresh.

  

• Uninstall and reinstall the add-in.

• Clear the Office cache, and then uninstall and reinstall the add-in again:

  1. Clear the Office cache:

     • For Windows: Follow the Microsoft instructions to clear the Office cache on Windows.

     • For Mac: Follow the Microsoft instructions to clear the Office cache on Mac.

  2. Uninstall the add-in.

  3. Reinstall the add-in.

If the issue persists, contact support.