Billing issues (GPT for Docs)

I have a ChatGPT Plus subscription, but my balance is empty

Problem: You have a ChatGPT Plus subscription, but GPT for Docs still says that your balance is empty.

Solution

OpenAI's ChatGPT Plus subscription is neither necessary nor sufficient for using the GPT for Work add-ons.

Buy a pack to add money to your balance in GPT for Docs.

I bought a pack but my balance is empty

Problem: You have bought a pack but your balance in GPT for Docs is still empty.

Solution

Click on Billing in GPT for Docs and check that you are using the Google account with which you have purchased your pack. Switch to another account if needed.

My balance is not visible

Problem: You can't find a way to track your balance in GPT for Docs.

Solution

You can track your balance by signing in to the dashboard with the same Google account you use with GPT for Docs.