Billing issues (GPT for Docs)

I have a ChatGPT subscription, but I still need to buy credits

Problem: You have a ChatGPT subscription, but GPT for Docs still says that you need to buy credits.

Solution

You do not need an OpenAI ChatGPT subscription (Go, Plus, Pro, Business, or Enterprise plan) to use GPT for Work. If you have a ChatGPT subscription, you cannot use it with GPT for Work.

Buy a credit pack.

I bought a pack but I still have no credits

Problem: You have bought a pack but GPT for Docs still shows zero credits.

Solution

Click on Billing in GPT for Docs and check that you are using the Google account with which you have purchased your pack. Switch to another account if needed.

My credits are not visible

Problem: You can't find a way to track your credits in GPT for Docs.

Solution

You can track your credits by signing in to the dashboard with the same Google account you use with GPT for Docs.