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Add-on not working (GPT for Docs)

Multiple Google accounts error​

Problem: You are likely using multiple Google accounts in the same browsing session.

Solution

  1. Create a dedicated browser profile on Google Chrome, Microsoft Edge, or Apple Safari.

  2. Create a new document.

  3. Open the GPT for Sheets and Docs add-on again.

Problem: GPT for Docs sidebar is blank, or fails to load.
Solution
  1. Open GPT for Docs in a private browsing window.

  2. If the sidebar loads successfully, check the following:

    • Ensure that you are not using multiple Google accounts in the same browser session. If you are, create a new browser profile on Google Chrome, Microsoft Edge, or Apple Safari.
    • Clear the cache and cookies on your browser.
    • Disable any extension on your regular browser that may be preventing GPT for Docs from launching. You can troubleshoot this by disabling one by one the extensions, reloading your Google document and trying to launch the sidebar again.

    If the problem persists, submit a support request.

Problem: When you select Extensions > GPT for Sheets and Docs, the only option you see is Help. Accessing the Extensions menu immediately after opening your document may cause this problem.
Solution

Refresh your page, wait 30 seconds, then try to access the Extensions menu again.

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