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Add-on not working (GPT for Docs)

Multiple Google accounts error​

Problem: You are likely using multiple Google accounts in the same browsing session.

Solution

  1. Create a dedicated browser profile on Google Chrome, Microsoft Edge, or Apple Safari.

  2. Create a new document.

  3. Open the GPT for Sheets and Docs add-on again.

Problem: GPT for Docs sidebar is blank, or fails to load.
Solution

  1. Open GPT for Docs in a private browsing window.

  2. If the sidebar loads successfully, check the following:

    • Ensure that you are not using multiple Google accounts in the same browser session. If you are, create a new browser profile on Google Chrome, Microsoft Edge, or Apple Safari.

    • Clear the cache and cookies on your browser.

    • Disable any extension on your regular browser that may be preventing GPT for Docs from launching. You can troubleshoot this by disabling one by one the extensions, reloading your Google document and trying to launch the sidebar again.

    If the problem persists, submit a support request.

Problem: When you select Extensions > GPT for Sheets and Docs, the only option you see is Help. Accessing the Extensions menu immediately after opening your document may cause this problem.
Solution

Refresh your page, wait 30 seconds, then try to access the Extensions menu again.

Problem: GPT for Docs is installed in your organization but only shows the Help menu on a shared file. This can happen when a file owned by a personal Google account is shared with an organization account.

Solution

  1. Ask the file owner to remove the document-level binding for GPT for Docs:

    1. Open the shared file in Google Docs.

    2. Go to Extensions > Add-ons > Manage add-ons.

    3. Find GPT for Sheets and Docs, click the three vertical dots and uncheck Use in this document.

  2. Reload the file.

  3. Open the GPT for Sheets and Docs add-on again.

Add-on not loading (organization account)​

Problem: GPT for Docs is installed in your organization but does not load on a shared file. This can happen when a file owned by a personal Google account is shared with an organization account.

Solution

  1. Ask the file owner to remove the document-level binding for GPT for Docs:

    1. Open the shared file in Google Docs.

    2. Go to Extensions > Add-ons > Manage add-ons.

    3. Find GPT for Sheets and Docs, click the three vertical dots and uncheck Use in this document.

  2. Reload the file.

  3. Open the GPT for Sheets and Docs add-on again.

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